Unpicking tensions at work: what does your 'Employee Voice' say?
You asked for honest and candid feedback in your employee survey, and now you're unpicking some quite negative comments. What's the story? And what do you do?
Topic
Employee Surveys
A collection of 28 issues
How to use the 'Would you recommend?' survey question
Few survey questions are as ubiquitous as "How likely are you to recommend X?" But look beyond the 10-point scale, and there's a mine of insight waiting to be dug up. Here's how.
Part 2: Things we've learned in 20 years
I've been racking my brains for what are the top 20 lessons we've learned. I came up with this list... 11. Do what you say you'll do 12. People thrive in the right environment 13. The ones we don't remember...
Things we've learned in 20 years (part 1)
What were you doing two decades ago?
Before mobile phones had internet and stole all our time?
Twenty years ago, we started Surveylab. I've been racking my brains for what are the top 20 lessons we've learned, but keep getting sidetracked by "ooh, do you
Using ChatGPT to read survey comments
Observations experimenting with ChatGPT to summarise survey comments left us wondering what's missing?
Survey data: Do you read all the comments?
Survey comments are a gold mine. They provide detail, depth, and verbatim insight from the source. But when there are so many the process is daunting - how do you make sense of all the voices?
Can happiness and engagement be measured with a survey?
In this post we explain how we measure happiness and engagement, and how how to use this to get useful insight from our survey data, in the same way that it's reported for the NHS.
Is this normal?
What your employee survey says about working here
In summer 2021, we ran our UK Workplace Study for the fifth time. In simple terms, we run an anonymous employee survey to a random sample of 2,000 people working in the UK, and use the results to get a better