A better way to close your online survey
When you are ready to close your survey - what do you do?
Topic
Customer Surveys
A collection of 6 issues
Improve your online form 10X by doing this one thing!
It is surprising how many forms and surveys don't do this ...
New Year, same old survey
If you run an annual survey - be it customer experience or employee feedback - you do it every year, ask the same questions, review the report, repeat - then we have a new year challenge for you.
How to use the 'Would you recommend?' survey question
Few survey questions are as ubiquitous as "How likely are you to recommend X?" But look beyond the 10-point scale, and there's a mine of insight waiting to be dug up. Here's how.
Part 2: Things we've learned in 20 years
I've been racking my brains for what are the top 20 lessons we've learned. I came up with this list... 11. Do what you say you'll do 12. People thrive in the right environment 13. The ones we don't remember...
Things we've learned in 20 years (part 1)
What were you doing two decades ago?
Before mobile phones had internet and stole all our time?
Twenty years ago, we started Surveylab. I've been racking my brains for what are the top 20 lessons we've learned, but keep getting sidetracked by "ooh, do you